Zefer Performance Return, Refund & Cancellation Policy

Last Updated: September 2, 2026

At Zefer Performance, many of the products we sell are specialty automotive components that are manufactured, ordered, configured, or shipped specifically for an individual customer and vehicle. Please review this policy carefully before placing an order.

By completing a purchase, the customer confirms that they have reviewed and accepted this policy, the applicable product description, selected options, and any product-specific terms presented before checkout.

Product-specific terms disclosed on a product page, invoice, quote, or written order agreement will control if they differ from this general policy. Nothing in this policy limits rights that cannot legally be waived.

Order Processing and Cancellations

Order processing begins once payment has been approved and we have received all required information. Depending on the product, this may include the vehicle’s year, make, model, trim, VIN, selected options, measurements, finish specifications, and shipping information.

We normally submit orders for processing within 24 business hours. Processing does not mean that the product has shipped. Processing and manufacturing times vary by product, especially for custom-made, special-order, preorder, and supplier-direct items.

Holidays, new product launches, supplier delays, restocks, freight scheduling, and other circumstances outside our reasonable control may affect estimated processing times.

If you need to request a change or cancellation, email zane@zeferperformance.com as soon as possible. Submitting a request does not guarantee that the order can be changed or cancelled.

Once an order has been submitted to a supplier, entered production, specially allocated, prepared for shipment, or assigned tracking information, it may no longer be eligible for cancellation.

If a supplier permits a cancellation after processing has started, the cancellation may be subject to supplier charges, payment-processing costs, shipping expenses, and an applicable cancellation or restocking fee. These amounts will be explained before an approved cancellation is completed.

Custom-made, made-to-order, personalized, and special-request products cannot be cancelled after production or supplier processing has begun.

If an order cannot be shipped within the advertised or legally required timeframe, Zefer Performance will provide the customer with any delay notice, cancellation option, or refund required by applicable law.

General Return and Exchange Eligibility

Unless a product is listed as final sale or otherwise ineligible, a return request must be submitted within 30 calendar days of the carrier-confirmed delivery date.

Return requests must be submitted through our official Return Request Form for consideration. A request made only by telephone, email, text message, social-media message, or direct message will not constitute an approved return request.

Submitting a request does not automatically authorize a return. Products returned without written authorization may be refused and sent back at the customer’s expense.

To be considered for a return, the product must:

  • Be unused, uninstalled, unmodified, and undamaged.
  • Be in the same condition in which it was received.
  • Be suitable for resale.
  • Include all original packaging, protective materials, hardware, accessories, labels, and documentation.
  • Show no signs of installation, road use, drilling, cutting, painting, coding, flashing, contamination, or modification.
  • Be accompanied by the order information and any photographs or videos requested by Zefer Performance.

Please keep all original packaging until the product has been fully inspected and fitment has been confirmed. Products returned without the original packaging may be denied.

If a return is approved, the customer will have 10 calendar days from the approval date to ship the product according to the provided instructions. If the product is not shipped within that period, the return authorization may expire.

Once tracking information has been issued, an order cannot ordinarily be cancelled while it is in transit. If the product is eligible for return, the customer must receive the shipment and complete the authorized return process.

Products That Are Final Sale

The following products are not eligible for discretionary cancellation, return, refund, or exchange after processing has begun:

  • Custom-made, made-to-order, personalized, preorder, and special-request products
  • Custom steering wheels, painted trim, custom grilles, bumpers, body kits, and made-to-order carbon fiber
  • Custom and forged wheels
  • Wheel spacers
  • Tires and mounted or balanced wheel-and-tire packages
  • Exhaust systems and exhaust components
  • Turbochargers and specially ordered performance products
  • Used, installed, modified, or damaged products
  • Tail lights and other lighting products
  • Batteries
  • Lowering modules
  • Suspension products
  • Tunes, coding, software, digital products, and remotely delivered services
  • Gift cards
  • Merchandise
  • Clearance, open-box, discounted-defect, and “as-is” products
  • DarwinPRO products
  • ID4Motion clusters
  • DMP Car Design products
  • Products identified on their product page, invoice, or order agreement as final sale

A final-sale designation does not prevent Zefer Performance from reviewing a properly documented claim involving an incorrect item, verified shipping damage, or verified manufacturing defect. The available remedy will depend on the circumstances, supplier policy, warranty coverage, and applicable law.

Wheels and Custom Products

All custom-made and made-to-order wheels are final sale. They cannot be returned, refunded, or exchanged because of a change of mind, vehicle sale, incorrect customer-provided information, or dissatisfaction with customer-selected specifications.

Before ordering, the customer is responsible for confirming:

  • Wheel diameter and width
  • Offset
  • Bolt pattern
  • Center bore
  • Brake and carbon-ceramic brake clearance
  • Tire compatibility
  • Load rating
  • Finish and color
  • Vehicle year, model, trim, and modifications

Production begins based on the specifications approved or submitted by the customer. Once production or supplier processing begins, the order cannot be cancelled or changed.

Minor differences in color, finish, texture, machining, or appearance may occur between photographs, digital displays, samples, and the finished product. These normal manufacturing variations are not automatically considered defects.

Carbon-Fiber and Exterior Components

Standard, non-custom carbon-fiber products may be eligible for return only when the product is not otherwise identified as final sale and remains unused, uninstalled, unmodified, and in its original packaging.

Approved returns of eligible carbon-fiber products are subject to a mandatory 25% restocking fee, plus applicable return-shipping and supplier charges.

Carbon-fiber products may display minor variations in weave alignment, weave pattern, finish, clear-coat appearance, or handmade construction. These characteristics can occur during manufacturing and are not automatically considered defects.

The customer and installer must inspect and test-fit all carbon-fiber and exterior components before:

  • Painting or refinishing
  • Drilling or cutting
  • Sanding or trimming
  • Applying adhesive or permanent mounting hardware
  • Wrapping or ceramic coating
  • Permanently installing the product

Painting, drilling, cutting, modifying, or permanently installing a product constitutes acceptance of its visible condition and fitment.

Professional adjustment may be required for aftermarket hoods, bumpers, trunks, spoilers, diffusers, side skirts, body kits, grilles, and other exterior components. Reasonable adjustment within the normal scope of aftermarket installation does not automatically mean that a product is defective.

Incorrect, Damaged, or Defective Products

Customers must inspect all products promptly after delivery and before installation or modification.

If a product appears damaged, defective, incorrect, or incompatible, email zane@zeferperformance.com and provide:

  • The order number
  • Clear photographs of the entire product
  • Close-up photographs and video showing the reported issue
  • Photographs of the shipping box and internal packaging
  • A photograph of the shipping label
  • The vehicle’s year, make, model, trim, and VIN when fitment is involved
  • Relevant measurements, fault codes, diagnostic reports, or installation records when requested

Photographs and videos are required because Zefer Performance may need to submit the claim to the applicable supplier or manufacturer. These companies may include Weistec, RENNtech, IPE, ModalWorks, Premier Tuning Group, and other brands available through our catalog.

The product must not be installed, modified, painted, drilled, cut, coded, flashed, disassembled, repaired, or discarded while the claim is being reviewed.

A statement from a customer or installation shop does not by itself establish that a product is defective. Zefer Performance and the applicable supplier must be given a reasonable opportunity to review the evidence, request additional documentation, and determine the cause of the issue.

If the customer does not provide the requested photographs, videos, measurements, or diagnostic evidence, we may be unable to verify or approve the claim.

When Zefer Performance verifies that the wrong product was shipped, we will provide appropriate return instructions. The customer will not be charged a restocking fee, and Zefer Performance will cover reasonable return shipping.

For a verified manufacturing defect, the available remedy may include replacement parts, repair, exchange, store credit, or refund depending on the product, supplier policy, warranty, and applicable law.

Freight and Oversized Shipments

Large products such as hoods, bumpers, trunks, body kits, spoilers, diffusers, wheels, and oversized carbon-fiber components may be delivered by freight.

The customer or person receiving the shipment is responsible for inspecting the shipment before signing the carrier’s delivery receipt.

Before accepting a freight delivery:

  • Inspect the box, crate, and packaging for crushing, punctures, tears, water exposure, or other damage.
  • Open and inspect the shipment when permitted by the carrier.
  • Photograph any visible damage.
  • Write all visible damage on the delivery receipt before signing.
  • Keep a copy of the signed delivery receipt.
  • Refuse delivery if the product appears substantially damaged and refusal is reasonably appropriate.

Signing a freight delivery receipt without noting visible damage may prevent the carrier or shipping insurer from approving a claim. Zefer Performance cannot guarantee reimbursement or replacement when visible shipping damage was accepted without documentation.

Concealed damage should be reported as soon as it is discovered. The product, box, crate, protective materials, and shipping label must be preserved while the claim is reviewed.

Large-shipment inspection requirements may be especially important for products supplied by CMST, Future Design, ArmorExtend, Paktechz, and other freight-based suppliers.

Fitment and Customer Responsibility

The customer is responsible for supplying accurate vehicle and order information, including the correct year, make, model, trim, chassis, engine, drivetrain, VIN, factory options, brake package, existing modifications, measurements, and intended use.

Fitment may be affected by:

  • Vehicle modifications
  • Prior collision repairs
  • Aftermarket bodywork
  • Regional or model-year differences
  • Factory production changes
  • Nonfactory suspension, brakes, exhaust, or engine components
  • Prior installations or alterations

Claims involving incorrect fitment must include photographs, video, measurements, vehicle information, and any other evidence requested by Zefer Performance or the supplier.

Terms such as “bolt-on,” “direct replacement,” or “OEM-style fitment” do not guarantee that no professional adjustment will ever be required. Aftermarket automotive products may require alignment, adjustment, trimming, transfer of original hardware, or other reasonable installation work.

If Zefer Performance confirms fitment in writing based on complete and accurate information supplied by the customer, we will review a properly documented fitment claim and work with the customer and supplier toward an appropriate resolution if a mismatch is verified.

Professional Installation

Professional installation is strongly recommended for every product sold by Zefer Performance.

Professional installation is particularly important for components involving:

  • Engines and turbochargers
  • Fuel systems
  • Electronics, computers, and wiring
  • Tuning and coding
  • Suspension and steering
  • Brakes
  • Exhaust systems
  • Drivetrain components
  • Safety-related systems

The customer is responsible for selecting a qualified installer and confirming the product’s condition and fitment before permanent installation.

Zefer Performance is not responsible for damage caused by incorrect installation, misuse, improper tuning, incompatible modifications, failure to follow instructions, unauthorized repair, or continued operation after a problem becomes apparent.

Unless expressly agreed in writing, Zefer Performance does not reimburse installation, removal, reinstallation, diagnostic charges, programming, towing, storage, rental vehicles, loss of use, shop supplies, or damage to other vehicle components.

Supplier-Specific Policies

Zefer Performance offers products from many independent manufacturers and suppliers. When a product is covered by a supplier-specific return, shipping, warranty, or cancellation policy disclosed before purchase, that policy will apply to the order.

Customers may contact us before ordering if they would like a copy of a particular manufacturer’s applicable policy.

Supplier approval may be required before Zefer Performance can authorize a return, replacement, repair, warranty claim, or refund.

Preorders, Backorders, and Disclosed Lead Times

Some products must be preordered or may have an extended supplier lead time. When a lead time is known, Zefer Performance will disclose or communicate the estimated timeframe.

If the customer accepts a disclosed lead time and later requests a discretionary cancellation while the order remains within the accepted timeframe, cancellation will depend on supplier approval and may be subject to a 25% restocking fee, supplier charges, and shipping expenses.

For example, if the customer accepts a disclosed four-week lead time and then requests cancellation during that agreed period, a cancellation may only be available if the supplier permits it.

This does not limit any cancellation or refund right that applies if Zefer Performance cannot ship within an advertised, agreed, or legally required timeframe.

Special Shipping Charges

Shipping prices for products supplied by CMST, Future Design, ArmorExtend, Paktechz, and certain other oversized-product suppliers may not be included in the initial product price.

When additional freight charges apply, Zefer Performance will provide a supplemental shipping invoice based on the customer’s location, product size, delivery type, and carrier requirements.

Commercial delivery addresses are generally less expensive than residential freight delivery. Certain residential freight deliveries may require an additional charge of approximately $120, subject to the carrier’s current rate.

The order may be held until required shipping charges have been paid.

Performance Products, Tuning, and Modified Vehicles

Performance products, turbochargers, tuning, and modified-vehicle components are used at the customer’s own risk and must be operated according to the manufacturer’s recommendations.

Zefer Performance follows the applicable warranty and operating requirements of Premier Tuning Group, Pure Turbos, Weistec, RENNtech, PP-Performance, and other performance brands sold through our store.

Combining hardware from one company with tuning from another company may require immediate data logging, calibration revisions, and professional review. Failure to complete the required tuning and data logging may result in improper operation, overboosting, engine damage, drivetrain damage, or loss of warranty coverage.

When available, data logging and tuning revisions may be purchased separately. Current pricing may begin at approximately $600, unless otherwise quoted.

Zefer Performance is not responsible for damage caused by unauthorized tuning, improper calibration, failure to data log, incompatible modifications, racing, misuse, or operation outside the manufacturer’s recommendations.

Certain products may be intended exclusively for closed-course competition, off-road use, export, or emissions-exempt vehicles. The customer is responsible for confirming that a product is legal for the vehicle’s intended use and location.

Non-Branded and Off-Brand Products

Products expressly described on the product page as non-branded, generic, or off-brand are final sale and are not eligible for discretionary returns.

If the customer believes one of these products has a manufacturing defect, the product must not be installed or modified. Photographs and videos must be submitted for review.

If the defect is verified, Zefer Performance may provide a replacement product or another available remedy according to the supplier’s terms.

Restocking Fees

All approved discretionary returns are subject to a restocking fee unless Zefer Performance expressly waives the fee in writing.

The standard restocking fees are:

  • 30% for eligible performance products and electronics
  • 25% for other eligible products
  • A supplier-specific amount when the applicable company charges a different restocking fee and that requirement was disclosed before purchase

Restocking fees are deducted from the approved refund.

The customer is responsible for return shipping and handling unless Zefer Performance verifies that the wrong product was shipped. Original shipping, expedited shipping, freight, insurance, customs charges, and payment-processing expenses are generally nonrefundable.

Returned products will be inspected before a refund is approved. A deduction or denial may apply if the product is missing packaging, hardware, accessories, documentation, or has been used, installed, modified, or damaged.

Warranty Claims

Not every product includes a warranty. When warranty coverage is included, it will be stated on the product page or supplied in writing.

Many products carry a manufacturer’s limited warranty of approximately one year against verified manufacturing defects. The exact manufacturer’s warranty terms will control.

Warranty claims may require:

  • Proof of purchase
  • Proof of professional installation
  • Maintenance records
  • Photographs and videos
  • Diagnostic reports and fault codes
  • Tuning data logs
  • Return of the product for inspection

Unless the applicable written warranty states otherwise, the customer is responsible for warranty-related shipping and handling.

Warranty coverage does not ordinarily include installation, removal, reinstallation, diagnostics, tuning, towing, rental vehicles, loss of use, vehicle damage, or other labor and related expenses.

Unless the manufacturer’s policy provides otherwise, a Zefer Performance-administered limited warranty may be restricted to one approved repair or replacement claim during the applicable warranty period.

Products that have been operating properly and later fail outside the applicable warranty period are not eligible for a refund. We will still try to assist the customer with replacement parts or a new order when possible.

International Orders—Final Sale

All orders delivered outside the United States are final sale and are not eligible for discretionary cancellation, return, refund, or exchange after processing has begun.

International customers are responsible for confirming product fitment, vehicle compatibility, selected specifications, and destination-country requirements before purchasing.

Customers outside the United States are responsible for customs duties, import taxes, brokerage fees, inspection charges, and other destination-country expenses.

International shipping prices displayed at checkout may be estimates. If the actual shipping cost is higher because of the package size, destination, freight requirements, residential delivery, or carrier charges, Zefer Performance may issue a supplemental shipping invoice before shipment.

Refusing or abandoning a shipment because of customs duties, taxes, brokerage fees, shipping charges, or delivery expenses does not qualify the order for a refund. The customer may also be responsible for return freight, storage, customs charges, and other costs incurred because of the refusal or abandonment, to the extent permitted by law.

The international final-sale rule does not prevent Zefer Performance from reviewing a properly documented claim involving an incorrect product shipped by Zefer Performance, verified shipping damage, a verified manufacturing defect, applicable written warranty coverage, or a remedy required by applicable law. Photographs, videos, packaging, shipping labels, vehicle information, and any other requested documentation must be provided before an international claim can be reviewed.

Delivered, Lost, or Stolen Packages

Customers are responsible for providing a complete and accurate delivery address and making arrangements to receive their shipment.

When tracking shows a package as delivered but the customer cannot locate it, the customer should promptly:

  • Check with household members and neighbors
  • Contact building management or the receiving department
  • Check the surrounding delivery area
  • Contact the shipping carrier
  • Submit a carrier claim when required
  • Provide a police report or other documentation if theft is suspected

Zefer Performance will reasonably assist with available carrier or shipping-insurance documentation. Approval of a lost, stolen, or delivered-package claim is controlled by the carrier or insurer and cannot be guaranteed.

Additional expenses resulting from an incorrect address, refused delivery, missed freight appointment, storage, redelivery, or failure to collect a shipment are the customer’s responsibility.

Clearance Products

All clearance products are sold as-is and final sale.

Clearance items cannot be returned or exchanged because of cosmetic imperfections, disclosed defects, packaging condition, discontinued status, or a change of mind.

Any known material defect will be disclosed before purchase when reasonably available.

Refund Processing

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

The refund may be reduced by applicable restocking fees, return shipping, supplier charges, missing components, damage, diminished value, or other nonrefundable expenses described in this policy.

After Zefer Performance issues the refund, the customer’s bank or payment provider may require additional time to post the funds.

Store credit will only be issued when accepted by the customer or permitted by the applicable product-specific terms and law.

Checkout Acknowledgment and Electronic Acceptance

Before completing checkout, customers must affirmatively acknowledge Zefer Performance’s Terms of Service and Return, Refund & Cancellation Policy.

I have reviewed and agree to the Zefer Performance Terms of Service and Return, Refund & Cancellation Policy. I understand that certain custom-made, special-order, and final-sale products cannot be cancelled, returned, refunded, or exchanged after processing begins, except where required by law.

By selecting the required acknowledgment box and completing the purchase, the customer confirms that they:

  • Had the opportunity to review and retain these policies before payment.
  • Understand the product’s return eligibility or final-sale status.
  • Accept the applicable cancellation, restocking, shipping, inspection, fitment, installation, supplier, and warranty requirements.
  • Confirm that the vehicle, fitment, billing, and shipping information they supplied is accurate.
  • Intend their electronic acknowledgment to serve as acceptance of the terms associated with the order.

Zefer Performance may retain the order record, date and time of acceptance, applicable policy version, customer communications, invoice, payment record, shipping information, tracking, and delivery documentation as part of the transaction record.

Contact Us

If you have questions about fitment, returns, warranties, shipping, or product eligibility, please contact us before ordering:

Zefer Performance Email: zane@zeferperformance.com

Return requests must be submitted through the official Return Request Form and approved in writing before a product is shipped back.