Refund policy

 

Order Processing & Cancellations

Order processing is the time it takes from when you place your order on our website to when it gets packed up and shipped out. This time frame varies from product to product, especially if your item is a pre-order or custom product.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. Thank you in advance for understanding. 

Once your order is placed, we have a very limited window to make any changes or cancellations. If you would like to make an order change or cancellation, please let us know as soon as possible by sending us an email at zane@zeferperformance.com 

Some cancellations may incur a cancellation fee and will be determined on a case-by-case basis. 

Zefer Performance does not guarantee that we will be able to modify your order before it gets processed for fulfillment. If your order is already in process and you no longer want your order, you will have to wait to receive it, then process a return request for it to be considered for a refund.

Return & Exchange Policy 

If you would like to return/exchange an eligible item, you have 30 days from the delivery confirmation date of your order to do so. Please be aware custom made to order items and special requests will be up to the company for refund and exchange rules. We follow this very strictly and make no exceptions. 

please understand this because the companies that we sell for have limits in regards to the timeframe for refunds and returns and exchanges

You must complete our Return Request Form for consideration.

Requests made via email, phone, or direct message will NOT be valid requests and will not be processed. If 30 days have gone by since your item has been marked delivered by the mail carrier, unfortunately we cannot offer you a refund or exchange. We are very strict about this policy, thank you for understanding. This applies to all items no matter what. 

Orders outside of North America are ineligible for returns or exchanges.

To be eligible for a return, your item must be unused, uninstalled  and in the same condition that you received it. It must also be returned in the original packaging. We ask that you inspect your item(s) when you receive them. If the item returned has been used / installed or damaged, Zefer Performance will not provide any form of refund for that item. If 30 days has passed from the original delivery date and you apply for a return unfortunately we cannot accept any form of refund or return for your items. We follow this very tricky and you abide by these rules when confirming a purchase with us. Thank you.

 

If the item does come damaged or defective we DO REQUIRE PROOF OF THIS. Please email us pictures and videos of the defect so we can email and message the supplier ( company we are selling for ) to review this and come to a final decision. We follow this rule very strictly for all branded companies we sell for. Some include Weistec , renntech , ipe , modal works , lowering modules , PTG and many more not listed. ( our full product Catalog )  

If you have signed off with the carrier of bigger shipments such as hoods , trunks , spoilers , diffusers and later report that there is damage without consulting the carrier and declining the shipment. Unfortunately there is nothing we can do. We follow our suppliers terms and conditions very strictly and for freight items we ask that you inspect the product and the box before signing off with the carrier. The carrier cannot do anything until it has been signed off so check entire box and product before moving forward. You can easily decline the shipment and it will be returned back to sender. We can then discuss with you about a new one / refund / store credit for another item. If you accept the shipment and carrier has left and later discuss with us about damages and returning the item there is nothing we can do. We follow this very strictly. We inform our customers of this via email or messenger as well before finishing up invoice to ensure the terms are understood. Thank you for your understanding. 

 

*Again, if there is any sort of defect to the product, it needs to be brought to attention before the 30 day mark with photo and video proof. Upon review, we will email the options we have for you. If it is in fact a factory defect under our terms and conditions we will be happy to send you another product free of charge through supplier. If it has passed 30 days after the delivery date unfortunately we cannot accept any form of return for your item. WE FOLLOW THIS VERY STRICTLY!!! * Please keep in mind this does not apply to all items. Some items if signed off by freight and then you claim damage after without inspecting it there is nothing we can do. This goes for CMST / Paktechz / Future Design and a few others. Please send us a email or call to confirm before ordering. 

All items that have already been shipped ( tracking numbers sent to you ) cannot be refunded once tracking info has been given. If you do wish to return the item please ensure from the message above it is unused and uninstalled. Once an item has been shipped from any of the companies we sell for we can only move forward with this process once it arrives to you. Zefer Performance is not responsible for shipping times. Rest assured your orders are processed no later than 24 hours after your purchase. If you do have any questions about your order please feel free to email us at zane@zeferperformance.com we will follow up shortly with you. 

By purchasing from us you recognize you are following our terms and conditions stated. 

Items Ineligible for Return/Exchange after processing Include:

  • Custom made-to-order / pre ordered products products (steering wheels, custom painted trim, custom grills, bumpers,  made to order carbon, forged carbon, turbos ,etc…)
  • Exhaust Systems 
  • Damaged/used products
  • Wheels
  • Wheel Spacers
  • Tires
  • Tail Lights
  • Batteries
  • Lowering Modules ( Can only return with video proof ) 
  • Suspension
  • Gift Cards
  • Merchandise
  • Tunes
  • Darwin Pro
  • ID4 Motion Clusters
  • Clearance Items 
  • DMP Car Design Products 

There may be certain situations where we will provide partial refunds, and in which case may be applied in the form of store credit.

Picture and video proof is required if customer does claim that it is the wrong product or incorrect fitment. We will then submit these images or videos to our suppliers in order to come up with the best solution or send over the correct part if it is in fact incorrect. If we do not receive pictures or videos of the claim, it will not be considered. We follow this very strictly as it is very difficult to come up with a solution without valid proof. Thank you for your understanding! 

items that are needing to be pre-ordered or if you the customer is notified by our team that there is a wait on a certain product from the supplier. We still strongly enforce our shipping and restocking fee policy listed within this list. Again, we follow this policy very strictly once you have a place in order with us. Thank you for your understanding.

( for example, if you purchase an item from us and we let you know that there is a four week wait and you accept this, later on you ask for a refund we can Only in some cases but with a 25% restocking fee and customers pays for shipping back to supplier ) 

Thank you

For all Future Design / CMST / ArmorExtend / Paktechz products on our website do not include shipping costs. We will send you a follow up email regarding shipping costs for these items. Depending on location shipping is different. Please also factor in commercial shipping address and residential. Shipping these products to a commercial address is cheaper. An additional $120 will be added to the cost if you wish for us to send it to your home residential address! Thank you for your understanding. We follow this rule very strictly.

Please note that every single one of our tuning items including Premier Tuning Group, pure turbos, weistec, Renntech, pp performance and all others are subject to your own risk when not following recommendations from the company. We follow every single policy from these companies VERY strictly so if you have a issue or problem, you will need to contact us first and then we will reach out to the supplier to see what they are willing to do. 

For example, if you have a specific companies turbo set and you decide to get tuning from another company, it is highly recommended to do data logging and revisions right away ( +$600 ), this will help avoid complications as the tuners can determine if the car is running smoothly, over boosting, or needs further revisions before moving forward with testing. 

Please note that all “ off brand “ products are subject to no refunds or returns. If you have a quality issue or problem with the product please provide proof with photos and videos so we may review. Most cases if it is a defect we will be able to send you a new one free of charge. Please do not install or modify the product before sending us proof of defect. We follow this very strictly. By purchasing with us you are agreeing to these terms. Thank you for your understanding.

MADE TO ORDER ITEMS: Made to order items are non refundable or exchangeable. By purchasing from our store you are aware we follow this policy very strictly with no acceptions. If you do have a problem / defect with the custom made product please send us photos as soon as you recieve. We will not accept any sort of feedback on the item if it has been installed / used on your vehicle.

If something does happen during transportation we will require pictures and videos sent to us via email : zane@zeferperformance.com . We will review your email and get back to you as soon as possible on next steps. All packages are shipped with full shipping insurance. If needed we can put another one on order for you. Unfortunately once the product has processed / ordered we cannot refund. Thank you for your understanding.

PLEASE NOTE:

Any products that we do sell on our website, we highly recommend professional installation regardless of your experience. We are not responsible for any damages that may occur during installation to your vehicles engine / computer / wiring / and all other components of the vehicle. Please consult a professional SHOP for a quote, unless we provide install instructions for a SPECIFIC ITEM. 

You may contact us for any assistance and we will be happy to assist you. Thank you for your understanding and cooperation.


PLEASE NOTE: All of the companies we do sell for, we do follow their strict refund and return policies. If you buy a certain product from us and it is a branded product from another company, we would be happy to send you over the refund and return policies for that business as we do follow them strictly. This also includes package delivery policy and rules. 

Thank you for your understanding.

Restocking Fees

All returned items will require a restocking fee. This fee will be deducted from your refund amount. There may be scenarios where Zefer Performance will not charge restocking fees, but this will be determined on a case-by-case basis.

Restocking Fee Structure:

  • 30% on performance products and electronics
  • 25% on all other products eligible for return
  • For all other products restocking fee depends on what the said company charges us. By purchasing from us you understand restocking fee rules. We follow this very strictly.

If your order is approved for a refund, it is the responsibility of you, the customer, to take care of the shipping and handling costs UNLESS the item received was not the item placed in the order. If Zefer Performance sent you the incorrect item, we will provide a shipping label for the return and you will not be charged a restocking fee.

Refund requests will be processed on a case-by-case basis. Please complete our Return Request Form to begin your return request. You will be notified if your order is ineligible for a return. If your request is approved, we will provide you with additional instructions for your return. Please note that you will have 10 days after you receive refund approval to have your return item post-marked delivered to our office or your refund will become invalid.

Warranty

Not all items are covered by warranty. Items including warranty, will clearly state that there is warranty within the product description. Most of these items will be a standard 1-year warranty against manufacture defects. You, the customer, will be responsible for shipping and handling. We will fix/replace that item with a product that is in working condition if you meet the warranty criteria. Please note that you will be allowed ONLY 1 claim within the year for that product. Zefer Performance is not responsible for any damage caused during the installation of our products. Please also note that we do not cover any labor costs once covering the product cost for warranty. We get asked this a lot but it is buyers responsibility to pay for labor at a shop. We are not responsible for any issues claimed by shops or dealerships of the items that we do sell. We will talk to our suppliers of these products and come up with the best solution, but if the product has been working well or longer past the warranty deadline, there is unfortunately nothing that we can do. If you contact us directly we can help you order new parts And get the issue resolved as best as possible. We do NOT give out any sort of refunds past the warranty date of every single item that we do sell on our store. We follow this very strictly. Thank you for your understanding!

International Orders

If your shipping address is outside of the United States, your shipment may incur a customs or duty fee. It is your responsibility as the customer to complete payment for these additional fees. If you chose to reject the delivery of the package because you do not want to pay for these duties, Zefer Performance will not refund your order. Zefer Performance is not responsible for paying for these additional customs/duties fees. Orders outside of North America are ineligible for returns or exchanges. Please also realize that shipping costs most of the time are not very accurate on our website. If you do make a purchase outside of the US we may send you a follow up updated invoice with accurate shipping costs after calculating to your address.

Backordered Products

We will notify you if your order is backordered. In order to cancel this item you must email zane@zeferperformance.com for consideration.

Lost or Stolen Packages

Zefer Performance is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. Zefer Performance is unable to do anything in this situation, and will not refund or resend the lost/stolen item.

CLEARANCE ITEMS:


Clearance items as advertised are always sold as is with no refunds. If you have any further questions or concerns about clearance items, please feel free to email us at zane@zeferperformance.com for more details. 

SALE IS FINAL  with clearance items, no exceptions!